Support
A real route in.
Tell us what broke and we’ll tell you why — or fix it.
Where to write
marketplace@unfussyworks.com reaches us directly.
For plugins published on WordPress.org, the support forum on the plugin’s own directory page works too, and has the advantage that the answer helps the next person with the same problem.
What to include
The more of this you send, the faster the answer:
- Which product, and its version number
- Your WordPress version, and PHP version if you know it
- What you expected to happen, and what happened instead
- Anything the product itself reported — our tools are built to explain failures in plain English, so that message is usually the fastest route to a fix
Please don’t send passwords, API keys or admin logins. We will never ask for them.
What to expect
A reply within two business days. If it’s a bug we can reproduce, you get told what the fix is and which release it lands in. If it’s a bug we can’t reproduce, you get told that too, along with what we tried — rather than silence.
Security reports have their own route: see Security & privacy.